Last Updated: 04/17/2023
This Billing Policy is hereby incorporated into the Reflow Studio, (“reflow.live”) Terms of Service (https:/reflow.live/legal/terms-of-service) and sets forth the billing terms and conditions that govern your access and use of Reflow Studio’s services (the “Services”). In the event that any conflict arises between the Terms of Service and this Billing Policy, the Terms of Service shall take precedence and control.
Upon signing, dating, and returning your SOW, the Services will commence, and all corresponding payments, as set forth in the SOW, shall be due and owing. These payments are to be made every 30 days until the end of the "term" period. All prices are payable in USD, and all payments are deemed non-refundable under the circumstances agreed upon in the deliverables section of the SOW.
All payments must be made using a valid credit or debit card issued by American Express, MasterCard, Discover or Visa, which must be kept on file with your Account (your “Payment Methods''). Checks, cash, and electronic funds transfer are not accepted methods of payment. You are required to keep your Payment Method details and contact information current, which you can do by logging into your Account within Reflow Studio's Billing Portal (https://billing.stripe.com/p/login/28ocQkePBa62fu09AA), clicking on Settings, and then clicking on Payment Settings. By providing your Payment Method to Reflow Studio, you certify that you are an authorized user of the card.
Each client shall be charged a monthly tech fee, in addition to a charge on their card on the last day of every month for all the leads generated during that month. If the charge for either fee fails to go through, the client shall have a grace period of 15 days to correct the issue. If the issue remains unresolved, we reserve the right to close down their account with us. We also reserve the right to bill the card on file in advance.
If a client wishes to cancel their services, they must communicate with their designated Customer Success Manager via a call or email. This is a month-to-month policy, meaning that canceling their subscription does not absolve them of any outstanding fees or payments owed to us.
To dispute any charge related to the Services, you must contact Reflow in writing at firstname.lastname@example.org, or submit a request to your designated CSM, within 30 days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for 30 days after reporting the dispute to Reflow Studio. to allow Reflow the opportunity to resolve the dispute. Should Reflow receive a chargeback from a credit card company or bank on your behalf before Reflow has been given 30 days to resolve the issue, Reflow has the right to collect on the rendered services and any payments associated with the dispute.
In the event Reflow receives a chargeback from a credit card company or bank on your behalf, Reflow will immediately suspend the Account pending the outcome of the dispute. Regardless of the outcome of the chargeback, Reflow retains the right to collect on any rendered services or payments outstanding, and the Account may be turned over to a third-party collection service. Reflow reserves the right to take legal action to collect on any outstanding amounts.